Shipping
We ship in Canada*, with multiple carriers. Average delivery times would be 1-2 weeks depending on your location. We offer free shipping to any order greater than $500 or more.
Free shipping of up to $500 per ebike. Customers are responsible to cover any additional shipping fees above $500. Shipping fees are calculated based on destination and differences should be paid before the ebike is shipped.
You must alert us within 14 days of receiving the product of your intent to return. All returned items must be new, unused, unassembled and include all original parts and packaging materials. Returns will not be granted after 14 days of receiving the product. Returns will not be granted if the product is used, does not have all original parts and original packing materials. You can expect a refund after we have we received back the product, inspected it to be assured it is in new condition and eligible for resale. You will be refunded the purchase price, excluding the original "free shipping" if applicable, cost included in the original price of the product, return shipping fees and a $150 restocking fee. Original shipping charges are non-refundable. Customers are responsible for returning the product at their own expense. You can expect a refund within 14 days of our receiving your returned product back complete and in new, unused condition with all parts and original packaging.
Teslica reserves the right to update this Shipping Policy at any time. Please refer to our website or contact our customer support team for the most up-to-date information.
By purchasing an eBike from Teslica, you agree to abide by the terms and conditions outlined in this Shipping Policy.