Frequently Asked Questions

Please use the below form. You can also call customer service on +1 613) - 627- 4285

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Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

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CAN I GET EXERCISE ON AN E-BIKE?

WHAT COMES WITH MY E-BIKE?

HOW DO I ASSEMBLE MY BIKE? (IF SHIPPED TO YOU)

DO YOU HAVE A SHOP OR DISPLAY ROOM?

WHERE CAN I HAVE MY BIKE SERVICED?

WHERE CAN I FIND CERTIFIED DEALERS?

WHAT IS YOUR RETURN AND REFUND POLICY?

WHAT IS YOUR EXCHANGE POLICY?