For warranty claims, please contact an authorized Teslica dealer. If there is no dealer nearby, please contact the Teslica Headquarters located in Ottawa, Ontario for assistance. The purchaser must register the limited warranty if the product was purchased online and/or from a Teslica dealer. If product was purchased from the Teslica Showroom, the limited warranty does not need to be registered.
Teslica provides customers with a 2-year limited warranty (see Warranty Requirements) for errors in workmanship and defects to the original mechanical and electrical components of the eBike. Teslica also provides a lifetime warranty on eBike frames. Teslica will also grant free brake and gear adjustments on eBikes with 200km or less if needed at our Service Center location only.
The 2-year limited warranty is offered only to the original purchaser, and is non-transferable. The following are the warranty requirements:
If the purchaser fails to meet the requirements, they are only guaranteed a limited warranty of 1-year. All implied warranties are limited to the duration of this limited warranty.
This limited warranty covers errors in workmanship and any manufacturing defects of the original Teslica parts and components. Examples of what is covered include:
What's Not Covered
This limited warranty does not cover:
Electrical Or Software Modifications
Any electrical or software modifications must get an approval from [email protected] before implementing. Unapproved electrical or software modifications will void the warranty.
Teslica is not liable if the eBike speed is increased by the purchaser. Increasing the speed is classified as misuse, this may result in a voided warranty claim.
Any replaced part or component outside of this limited warranty will receive a limited warranty of 6-months with the same coverage of this limited warranty if it was replaced by a Teslica. Proof of purchase is required.
Lifetime Frame Warranty
Teslica eBike frames are covered by a lifetime replacement warranty for the original retail purchaser. Frame issues that are excluded from this warranty include but are not limited to:
All eBike purchases qualify for a free adjustment of the front brake, rear brake and gears, with an odometer reading between 0km – 200km. This is only valid at the Teslica Service Center located in Ottawa, Ontario. It is recommended that any annual service at the Teslica Service Center be scheduled between the months of August and February. Service appointments can be scheduled online at https://www.teslica.com/book-a-service-appointment/. Please remember to bring the charger and keys that were provided with the eBike.
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