Warranty Claims

For warranty claims, please contact an authorized Teslica dealer. If there is no dealer nearby, please contact the Teslica Headquarters located in Ottawa, Ontario for assistance. The purchaser must register the limited warranty if the product was purchased online and/or from a Teslica dealer. If product was purchased from the Teslica Showroom, the limited warranty does not need to be registered.

Overview

Teslica provides customers with a 2-year limited warranty (see Warranty Requirements) for errors in workmanship and defects to the original mechanical and electrical components of the eBike. Teslica also provides a lifetime warranty on eBike frames. Teslica will also grant free brake and gear adjustments on eBikes with 200km or less if needed at our Service Center location only.

Warranty Requirements

The 2-year limited warranty is offered only to the original purchaser, and is non-transferable. The following are the warranty requirements: 

1. Proof of Purchase
2. Paid annual Tune-Up at Teslica or an authorized Teslica dealer within the first 400-days from the date of pick-up.

If the purchaser fails to meet the requirements, they are only guaranteed a limited warranty of 1-year. All implied warranties are limited to the duration of this limited warranty.

What's Covered

This limited warranty covers errors in workmanship and any manufacturing defects of the original Teslica parts and components. Examples of what is covered include: 

1. Defects on any electrical part, including the battery, motor, controller, LCD screen, lights, connectors, wires, wiring harness, throttle, sensors, terminals and chargers.
2. Mechanical parts damaged due to manufacturing and workmanship defects.

What's Not Covered

This limited warranty does not cover:

1. Wear and tear to the original parts and components of the Teslica eBike. Wear and tear can be assessed by Teslica or an authorized Teslica dealer. Parts not typically covered include but are not limited to: 
   • Brake Pads
   • Rotors
   • Spokes
   • Tires/Tubes
   • Chains
   • Freewheels
   • Chainring
   • Derailleur Hanger
   • Parts damaged from corrosion due to the elements (moisture, heat, etc.)
   • Water damage done to parts due to pressure washing, hosing, or exposing eBike to more water than what is intended
   • Damage or deterioration of the surface finish, appearance, or aesthetics of the product
2. Defects or damage resulting from negligence, accident, abuse, misuse, abnormal use, or improper storage.
3. Scratches, dents and cosmetic damage not caused by Teslica. 
4. Product that has the serial number removed, damaged, altered or made illegible.
5. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions and Owners Manual.
6. Defects or damage done by modifying electrical components without the Manufacture’s approval.
7. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.
8. Defects or damage to the product caused by the use of accessories or products not approved by Teslica.

Electrical Or Software Modifications 

Any electrical or software modifications must get an approval from [email protected] before implementing. Unapproved electrical or software modifications will void the warranty.

Teslica is not liable if the eBike speed is increased by the purchaser. Increasing the speed is classified as misuse, this may result in a voided warranty claim.

Mechanical Modifications 

Any replaced part or component outside of this limited warranty will receive a limited warranty of 6-months with the same coverage of this limited warranty if it was replaced by a Teslica. Proof of purchase is required.

Lifetime Frame Warranty 

Teslica eBike frames are covered by a lifetime replacement warranty for the original retail purchaser. Frame issues that are excluded from this warranty include but are not limited to:

1. Corrosion
2. Paint fade, scratches, and impact marks
3. Impact damage
4. Non-reversible modification (drilling/welding)

Services

All eBike purchases qualify for a free adjustment of the front brake, rear brake and gears, with an odometer reading between 0km – 200km. This is only valid at the Teslica Service Center located in Ottawa, Ontario. It is recommended that any annual service at the Teslica Service Center be scheduled between the months of August and February. Service appointments can be scheduled online at https://www.teslica.com/book-a-service-appointment/. Please remember to bring the charger and keys that were provided with the eBike.